Refund and Returns Policy

At PeterLeap.site, we want you to love your art purchase. If for any reason you are not satisfied, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 14 days of delivery. To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

Custom-made or personalized artwork

Gift cards

Sale or clearance items (unless damaged or defective)

3. Damaged or Defective Items

If your order arrives damaged or defective:

Please contact us within 48 hours of delivery at support@peterleap.site.

Include photos of the damage or defect for review.

We will offer a replacement or a full refund, depending on the situation.

4. How to Initiate a Return

To start a return:

We will provide instructions and the return shipping address.

Pack the item securely and send it back using a trackable shipping service.

5. Refund Process

Once we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 7 business days.

6. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account or contact your credit card company (it may take time before a refund is officially posted).

If you’ve done this and still have not received your refund, please contact us at support@peterleap.site.

8. Contact Us

For any return or refund questions, please reach out:

Address: 2524 Lombard Street, Philadelphia PA 19146
Email: support@peterleap.site
Phone: +1 570 786 9066

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